Last updated: August 27, 2026

This policy applies to purchases made directly from Gap Logics, a service of G&K Media LLC. A signed order form or service agreement may contain additional terms. If it conflicts with this page, the signed agreement controls.

HOW TO CANCEL

Submit a cancellation request through the Support page before your next renewal. Include the business name, purchaser’s name, service, and physical location or locations affected. Cancellation stops future renewals after the request is processed. Service normally remains available through the end of the paid billing period unless security, nonpayment, unlawful use, or another agreement requires earlier termination.

MONTHLY SUBSCRIPTIONS

Monthly subscriptions may be canceled before the next monthly renewal. We do not provide prorated refunds for a partially used monthly billing period. A request received after a renewal has processed applies to the following renewal unless applicable law or a written agreement requires otherwise.

ANNUAL SUBSCRIPTIONS

Annual subscriptions may be canceled to prevent the next annual renewal. Annual payments are generally non-refundable and are not prorated after onboarding, configuration, reserved implementation work, or service delivery has begun, except where required by law or expressly stated in a signed agreement.

SETUP AND CONFIGURATION FEES

Setup, onboarding, configuration, testing, integration, number provisioning, calendar connection, profile connection, and similar implementation charges are generally non-refundable once the related work has begun. If Gap Logics cannot begin the purchased implementation, we will review the unused portion for refund or credit.

REPUTATION MANAGEMENT LOCATIONS

Reputation Management is configured and billed per physical business location. Removing one location stops future renewal for that configured unit after the cancellation is processed; it does not automatically cancel other locations or the AI Receptionist service.

USAGE AND THIRD-PARTY CHARGES

Telecommunications usage, messaging, email, payment-processing, number, platform, or other usage charges already incurred are non-refundable. Third-party providers may apply their own terms.

DUPLICATE OR INCORRECT CHARGES

Report a suspected duplicate, incorrect, or unauthorized Gap Logics charge through Support promptly. We will investigate and correct verified billing errors. Submitting complete account and transaction details helps us locate the charge.

SERVICE INTERRUPTIONS

Temporary outages, third-party platform interruptions, account-review delays, or features unavailable because a required profile is not connected do not automatically create a refund. Any service credit will be determined under the applicable agreement or by Gap Logics in writing.

REFUND TIMING

Approved refunds are returned to the original payment method when practicable. Bank and card-network processing times are outside our control.

HOW TO REQUEST HELP

Use the Support page linked below. Submitting a request does not itself guarantee a refund; eligibility is evaluated under this policy, the order form, the work completed, and applicable law.

POLICY CHANGES

We may update this policy for future purchases or renewals. Changes do not override a signed agreement or rights that cannot legally be waived.