Last updated: September 2, 2026

AGREEMENT AND ACCEPTANCE

These Service Agreement and Terms of Service (“Agreement”) govern the purchase and use of Gap Logics websites, Agentic Booking, AI Receptionist, Reputation Management, onboarding, configuration, and support services. Gap Logics is a service of G&K Media LLC (“Gap Logics,” “we,” or “us”). By checking the agreement box at checkout, submitting payment, accessing, or using the services, the customer (“Client” or “you”) confirms that it has reviewed, understands, and agrees to this Agreement, the Privacy Policy, the Cancellation & Refund Policy, and the order details displayed at checkout. If you accept for a business, you represent that you have authority to bind that business.

SERVICES

Gap Logics provides configured, AI-assisted business tools. Depending on the purchased plan, services may answer calls, follow approved intake rules, qualify inquiries, schedule within connected calendars, route or escalate requests, send neutral review requests, assist with review triage and response drafts, and provide related reporting. Features and availability depend on the selected plan, completed onboarding, approved configuration, connected providers, and third-party platform limitations.

PURCHASED LOCATIONS AND BILLING UNITS

Services and setup are purchased per physical business location unless the checkout expressly states otherwise. The quantity selected at checkout establishes the number of separately configured and billable locations. Each location requires its own completed onboarding questionnaire. Client must provide accurate location information and may not use one purchased location configuration for additional unpurchased locations.

SETUP FEE AND STANDARD ONBOARDING

The $499 setup fee is charged once for each purchased location and covers the standard implementation and configuration work for that location. Each order includes one combined onboarding and configuration meeting of up to 60 minutes covering all locations included in that order. Standard onboarding is based on Client providing complete, organized, and accurate information through the location questionnaires before the meeting. Setup timelines do not begin until required information, approvals, access, and dependencies are received.

ADDITIONAL CLIENT-ASSISTANCE TIME

Standard setup does not include extended consulting or work required to gather, reconstruct, research, organize, clean up, or manually enter business information that Client is responsible for supplying. If Client requests this assistance beyond the included 60-minute meeting, it is billed at $100 per additional 30-minute increment. Gap Logics will obtain Client’s written approval, including approval by email or text message, before billable additional assistance begins. Standard implementation work within the purchased scope is not treated as additional client-assistance time.

CLIENT RESPONSIBILITIES

Client is responsible for providing accurate and current services, pricing, hours, service areas, exclusions, promotions, booking rules, calendars, routing instructions, escalation contacts, policies, and other required business information; reviewing and approving the configuration; maintaining authorized access to connected accounts; monitoring service activity; and promptly reporting errors or changed information. Client is responsible for decisions made from leads, calls, appointments, messages, reviews, and AI-generated output. Client may not use the services for unlawful, deceptive, abusive, discriminatory, infringing, or unauthorized purposes.

GOOGLE BUSINESS PROFILE AND CONNECTED ACCOUNTS

Client authorizes Gap Logics to connect to and configure the Google Business Profile, calendars, telephone numbers, social profiles, review platforms, and other accounts that Client designates. Client represents that it has authority to grant that access. Client must not send passwords, one-time codes, or verification codes through ordinary forms or email and must follow the secure access process provided by Gap Logics. Client remains responsible for platform ownership, verification, content accuracy, and compliance with each provider’s rules.

CALLS, RECORDINGS, MESSAGES, AND CONSENT

Client is responsible for determining and meeting all laws and industry requirements applicable to telephone calls, call recording, artificial or prerecorded voices, text messages, email, marketing consent, quiet hours, disclosures, opt-outs, data retention, and communications with its customers. Client must provide any required notices and obtain any required consent. Gap Logics does not provide legal, medical, accounting, or compliance advice.

REVIEWS AND CONNECTED PLATFORMS

Review requests must be neutral and must not misrepresent customer sentiment or condition access on a positive rating. Customers publish reviews directly on Google, Facebook, Yelp, or another review platform; Gap Logics does not convert a private form response into a public review. Use of connected services is also governed by each platform’s rules. Platform outages, restrictions, policy changes, verification decisions, and account actions are outside Gap Logics’ control.

AI LIMITATIONS AND HUMAN REVIEW

AI output may be incomplete, delayed, inaccurate, or inappropriate. Client must review scripts, booking rules, messages, appointments, escalations, and other material outputs where appropriate. Sensitive legal, medical, safety, emergency, financial, employment, or high-risk matters must be handled by an authorized person. The services are not emergency services and must not be relied upon to make professional or safety-critical decisions.

FEES, SUBSCRIPTIONS, AND RENEWAL

The checkout displays the applicable setup fees, subscription price, billing frequency, quantity, and amount due. Recurring plans renew automatically at the selected monthly or annual interval until canceled in accordance with the Cancellation & Refund Policy. Client authorizes Gap Logics and its payment processor to charge the selected payment method for disclosed amounts, applicable taxes, approved additional assistance, and other agreed charges. Failed or disputed payments may result in suspension.

CANCELLATION AND REFUNDS

Cancellation and refund treatment is governed by the Cancellation & Refund Policy presented with checkout. Setup fees compensate Gap Logics for onboarding capacity and implementation work and may become earned as that work begins, subject to the posted policy and applicable law. Canceling service does not eliminate charges already incurred or approved.

NO GUARANTEED RESULTS

Gap Logics does not guarantee calls, leads, appointments, conversions, revenue, rankings, review volume, ratings, platform approval, uninterrupted availability, or error-free AI output. Results depend on Client’s market, offer, responsiveness, configuration, information, third-party platforms, and other factors outside Gap Logics’ control.

THIRD-PARTY SERVICES AND FORCE MAJEURE

The services may depend on GoHighLevel, telecommunications carriers, calendar providers, payment processors, Google, Facebook, Yelp, internet providers, and other third parties. Gap Logics is not responsible for third-party outages, delays, policy changes, data loss, account restrictions, or acts beyond its reasonable control.

INTELLECTUAL PROPERTY

Gap Logics retains ownership of its software, templates, workflows, prompts, documentation, configurations, processes, and branding, excluding Client-provided content and third-party materials. During an active paid term, Client receives a limited, nonexclusive, nontransferable right to use the purchased service for its internal business operations. Client retains ownership of its original business content and grants Gap Logics the limited rights needed to configure and provide the services.

CONFIDENTIALITY AND DATA

Each party will use reasonable care to protect nonpublic information received from the other and will use it only as needed to perform or receive the services. Processing of personal information is also governed by the Privacy Policy and applicable provider terms. Client is responsible for determining whether the services are appropriate for regulated, sensitive, or confidential information before supplying it.

SUSPENSION AND TERMINATION

Gap Logics may suspend or limit services for nonpayment, security risk, unlawful use, platform violations, abuse, unauthorized access, or material breach. Where practical, Gap Logics will provide notice and an opportunity to cure. Client remains responsible for amounts incurred before suspension or termination.

DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the services are provided “as is” and “as available.” Gap Logics disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. This provision does not waive rights that cannot legally be waived.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Gap Logics and G&K Media LLC will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; loss of leads, appointments, revenue, goodwill, or data; or third-party platform actions. Aggregate liability arising from the affected service will not exceed the fees paid for that service during the three months preceding the event giving rise to the claim, except where applicable law prohibits that limitation.

INDEMNIFICATION

To the extent permitted by law, Client will defend, indemnify, and hold harmless Gap Logics, G&K Media LLC, and their personnel from third-party claims, losses, penalties, and reasonable expenses arising from Client-provided content or instructions, Client’s products or services, Client’s unlawful use, Client’s failure to obtain required notices or consent, or Client’s breach of this Agreement. Gap Logics will promptly notify Client of a covered claim and reasonably cooperate in the defense.

GOVERNING LAW AND DISPUTES

This Agreement is governed by California law, without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a claim, the parties will attempt in good faith to resolve the dispute through written notice and informal discussion. Any permitted court proceeding will be brought in a court with appropriate jurisdiction in California unless applicable law requires another venue.

ELECTRONIC RECORDS

Client agrees to receive this Agreement and related records electronically and may save or print a copy. Checking the agreement box, submitting payment, or using another electronic acceptance method constitutes Client’s electronic acceptance to the extent permitted by law.

ENTIRE AGREEMENT; CHANGES

This Agreement, the checkout order details, Privacy Policy, and Cancellation & Refund Policy form the agreement between the parties concerning the purchased services and supersede prior discussions about that purchase. If checkout-specific terms conflict with this Agreement, the checkout-specific terms control for that order. Gap Logics may update these terms prospectively. Material changes will apply as permitted by law and will not retroactively create undisclosed charges.

SUPPORT

Questions about these terms or the services may be submitted through the Gap Logics Customer Support page.